Privacy Policy

1. Who We Are

This Privacy Policy describes how Paws Beyond Borders, LLC ("Paws Beyond Borders," "we," "us," or "our") collects, uses, and protects personal information when you use pawsbeyondborders.com and our membership services.

Paws Beyond Borders, LLC, a California limited liability company.
help@pawsbeyondborders.com · Contact form

2. Information We Collect

We collect information you provide when you create an account, purchase a membership, add a pet, or contact us. This includes your name, email address, payment information, pet details (name, species, breed), and information about your membership and clinic visits.

3. How We Use Your Information

We use your information to provide our membership services, process payments, verify your identity at participating clinics, process visit and consultation requests, send transactional and service-related communications, and improve our platform.

4. Information Sharing

We share information with participating clinics in Tijuana to verify your membership and apply your coverage at checkout. We use third-party services for authentication (Clerk), payments (Stripe), and email delivery. These providers process your data according to their own privacy policies and our instructions.

5. Data Security

We use industry-standard security measures to protect your data. Payment information is processed by Stripe and is not stored on our servers. We do not sell your personal information.

6. Cookies and Tracking

We use cookies and similar technologies for authentication, session management, and to improve your experience. On public marketing pages we may use Google Analytics to understand how visitors use our site (for example, which pages are viewed). We do not use Google Analytics on member, clinic, or admin portals. You can opt out with the Google Analytics opt-out browser add-on, or limit cookies in your browser settings — some features may not work correctly without them.

7. Your Rights

You may access, correct, or delete your personal information through your account settings or by contacting us. If you are in a jurisdiction with additional privacy rights (e.g., GDPR, CCPA), you may have additional rights to access, port, or request deletion of your data.

8. Contact Us

For privacy-related questions, contact us at help@pawsbeyondborders.com or pawsbeyondborders.com/contact.